Medical Leadership & Data Responsibility

Metro Homeopathy is co-founded by Dr. Bhavesh Butani, one of India’s top homeopathic hair specialists (BHMS, MBA). All data and consultations are handled under strict clinical supervision, AI-assisted support, and ethical medical standards.

1. Who We Are

• Official website: https://metrohomeopathy.com

• Metro Homeopathy is a doctor-led homeopathic clinic based in Surat, Gujarat, India, providing online and in-person consultations to patients in 25+ countries.
• All services follow international telemedicine ethics, AI-assisted accuracy, and ethical clinical supervision.

2. Information We Collect

We only collect necessary information to provide services and improve your experience:
• Personal identifiers: Name, email, phone number
• Health details: Medical history, symptoms, lifestyle information shared during consultation
• Technical data: Browser, IP address, device information for security and performance
• Communication preferences for appointment reminders or updates
We do not sell, rent, or misuse your data for marketing without explicit consent.

3. Purpose of Data Collection

Your data is collected to:
✔ Provide professional homeopathic consultations and follow-ups
✔ Accurately review and analyze patient cases
✔ Maintain secure, confidential medical records
✔ Respond to inquiries promptly
✔ Improve services and patient experience
All data is handled ethically, transparently, and within medical confidentiality standards.

4. AI-Supported Data Processing

Metro Homeopathy uses AI only as a clinical support tool, never as a decision-maker:
• Structuring patient information
• Highlighting symptom patterns
• Supporting case comparisons
All medical decisions and prescriptions are made exclusively by qualified doctors.

5. Telemedicine & International Compliance

• All online consultations use secure, encrypted platforms.
• We comply with:
o Indian medical data protection laws
o International telemedicine ethics
o GDPR (EU patients)
• Data may be securely transmitted internationally only for authorized medical purposes.

6. Cookies & Analytics

• Functional cookies store user preferences for convenience.
• Analytical cookies collect anonymous traffic data to improve the website.
• No cookies store medical or financial information.
• Cookies can be disabled via browser settings.

7. User Comments & Interaction

• Comments or submitted forms may collect: User input and IP address for spam prevention.
• Gravatar users: Anonymized email hashes may be shared to verify identity.
• Profile images, once approved, may appear publicly alongside comments.
Reference: Gravatar Privacy Policy

8. Media & Embedded Content

• Uploaded files should avoid embedded location data (EXIF GPS).
• Embedded content (like YouTube videos or external articles) is treated as if visited directly, and Metro Homeopathy is not responsible for third-party privacy practices.

9. Data Retention Policy

• Comments and metadata may be stored indefinitely for site security.
• Patient consultation records are stored as long as medically or legally necessary.
• Users may request deletion of personal data, excluding usernames.
• All data is on encrypted servers with restricted access.

10. Data Sharing & Confidentiality

Your data is never sold or rented. It is shared only when required by law or for clinical purposes:
✔ Internal clinical consultations by licensed physicians
✔ Secure data verification or spam protection
All transfers follow strict medical confidentiality and encryption protocols.

11. Your Rights You may:

✔ Request access to your personal data
✔ Correct or update inaccurate information
✔ Request deletion of your data (as permitted by law)
✔ Withdraw consent for non-essential communication
Requests: metrohomeopathy.com@gmail.com

12. Data Security Practices

We maintain advanced safeguards including:
• Encrypted communication (SSL/TLS)
• Secure server storage
• Regular system audits and restricted access
• Staff confidentiality training

13. Educational Content Disclaimer

• All website materials (articles, blogs, Knowledge Hub) are for general awareness.
• They do not replace personalized diagnosis or treatment.
• For individualized care, consult qualified physicians directly.

14. Updates to This Policy

• This Privacy Policy may be updated periodically to reflect legal, ethical, or technological changes.
• Latest update is always marked “01-01-2026”.

15. Contact Information

For questions, concerns, or feedback:
📧 metrohomeopathy.com@gmail.com
📞 +91 97120 03434
📍 Metro Homeopathy, Surat, Gujarat, India