1. Introduction

Metro Homeopathy is a doctor-led homeopathic clinic headquartered in Surat, Gujarat, India, providing online and in-person consultations worldwide. All services adhere to ethical medical standards, telemedicine guidelines, and international best practices.
By using this website or booking a consultation, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, along with our Privacy Policy.

2. Scope of Services

Metro Homeopathy offers:
• Doctor-led homeopathic consultations (online & offline)
• AI-assisted clinical support (for structured case review only)
• Patient education through the Knowledge Hub
• Secure communication and structured follow-up guidance
Note: Metro Homeopathy does not provide emergency care or conventional medicine interventions. In life-threatening situations, patients should contact local emergency services immediately.

3. Medical Disclaimer

• All content on this website (articles, guides, videos) is for educational purposes only.
• It does not replace professional medical diagnosis or treatment.
• Consultations are personalized and conducted by qualified homeopathic doctors.
• Metro Homeopathy is not responsible for self-diagnosis, misuse of content, or treatment without consultation.

4. Online Consultation Terms

• All online consultations use secure, encrypted platforms.
• Patients must provide accurate and complete health information.
• Consultation duration, follow-ups, and treatment course depend on case complexity.
• Treatment outcomes vary; no guaranteed results are promised.
• Metro Homeopathy reserves the right to decline consultations in cases of unethical behavior or misinformation.

5. Payments & Refund Policy

• Consultation fees are clearly communicated before service initiation.
• Payments are processed via secure, verified gateways.
• Fees once paid for completed consultations are non-refundable.
• In rare cases of technical failure or missed appointments on our end, rescheduling or refund may be offered.
• No public QR codes or payment links are displayed on the website.

6. Confidentiality & Data Protection

• Metro Homeopathy maintains strict patient confidentiality.
• Personal, medical, and communication data is securely encrypted and accessible only to authorized doctors.
• See our Privacy Policy for detailed data handling, retention, and telemedicine compliance practices.

7. Use of Artificial Intelligence (AI)

• AI is used only as a clinical support tool to organize and analyze patient data.
• All final medical decisions, prescriptions, and follow-ups are made solely by qualified physicians.

8. Website Use & Intellectual Property

• All website content — text, graphics, videos, articles — is owned by Metro Homeopathy.
• You may view or print content for personal use only.
• Republishing, modifying, or redistributing content without written consent is strictly prohibited.
• Unauthorized use may lead to legal action.

9. Third-Party Links & External Resources

• Our website may link to third-party resources for educational purposes.
• Metro Homeopathy is not responsible for third-party content, accuracy, or privacy practices.
• Users should review third-party policies before interacting.

10. Limitation of Liability

• To the fullest extent allowed by law, Metro Homeopathy, its doctors, and affiliates are not liable for any direct, indirect, or consequential damages arising from website use or consultations.
• Patients are responsible for providing accurate medical history and following prescribed guidance.

11. International Patients & Jurisdiction

• Metro Homeopathy serves international patients under ethical telemedicine standards.
• Consultations comply with Indian medical ethics and data protection laws.
• Patients outside India must adhere to their local telehealth regulations while using our services.

12. Termination or Modification of Services

• Metro Homeopathy reserves the right to suspend, modify, or discontinue services or website features without notice.
• These Terms & Conditions may be updated periodically to reflect changes in laws or technology.
• The latest version is marked “01-01-2026”.

13. Governing Law

• These Terms & Conditions are governed by the laws of India.
• Any disputes will be subject to the exclusive jurisdiction of courts in Surat, Gujarat, India.

14. Contact Information

For questions, clarifications, or concerns:
📧 metrohomeopathy.com@gmail.com
📞 +91 97120 03434
📍 Metro Homeopathy, Surat, Gujarat, India